Anonymous
map-marker Providence, Rhode Island

I don't get my package I paid from 2/08/2024

Facebook Marketplace - I don't get my package I paid from 2/08/2024
I bought the Orchid and paid 2/8/2024 with $119 . But until today 3/9/2024 I didnt receive my order.. I just want my money back
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Bernadette S Gcx

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Verified Reviewer

I am still waiting over one month for review to accept i put my bbq for sell

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Facebook Marketplace - I am still waiting over one month for review to accept i put my bbq for sell
I am moving to condo I need to sell my bbq and you guy still saying this ad under review I been waiting 2 months to put my bbq on Facebook marketplace.so many people they are selling same as my bbq how come their ad is on face book why mu bbq you guys not accepting so I could put it on ad to sell
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Preferred solution: I want my bbq to go publishe I been waiting for 2 months now still under review is just a bbq

Anonymous
map-marker Denver, Colorado

I'm blocked from selling today!

Facebook Marketplace - I'm blocked from selling today!
I bought a knockoff purse on Facebook marketplace and now I'm blocked from selling the SAME PURSE I BOUGHT ON THIS SITE!
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User's recommendation: Know your rights!

Bridgett W Qwr

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Verified Buyer

Customer did not pay for item delivered

Facebook Marketplace - Customer did not pay for item delivered
Facebook Marketplace - Customer did not pay for item delivered - Image 2
I delivered product to individual. He attempted to pay me through cash app. I advised him I cannot receive that payment. He stated he was interested in another item, and once I sent him the picture and delivered the item he would then pay me for both items I sent him the picture of the item he stopped responding to me, I Advised him via messenger. I had a new cash app address and he refuses to respond. I need to report him for not paying for the item.
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Loss:
$10
Ryan S Puc

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Verified Buyer

Never received product

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Facebook Marketplace - Never received product
Facebook Marketplace - Never received product - Image 2
I bought this customer jazz master was told I would have it in 2-3 days from ordering on November 3rd, He then told me he would sending me tracking information for it then just stopped responding I never received the guitar I bought or heard from this guy again after I paid him 725$ for a guitar, his user name is Tony ortolano
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Loss:
$725

Preferred solution: Full refund

William L Yqj

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Verified Reviewer

My truck was recently stolen and a guy used your platform to sell it

Facebook Marketplace - My truck was recently stolen and a guy used your platform to sell it
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Facebook Marketplace - My truck was recently stolen and a guy used your platform to sell... - Image 3
Facebook Marketplace - My truck was recently stolen and a guy used your platform to sell... - Image 4
Facebook marketplace allowed my truck that was reported stolen to be sold without any investigation into this and was not able to contact a live agent to warn of this transaction 2001 GMC Sierra extended cab 4×4 and no repurcussions for the seller the local police department is looking for this vehicle and truck is not safe to drive and was stolen from me the lawful and legal owner and sold on this platform ILLEGALLY and should take accountability for this transaction
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Pros:
  • Platform to sell and buy items
Cons:
  • Not vetting or investigate items missing lost or stolen sold without lawful owner consent

Preferred solution: I would like for Facebook marketplace to assist the Wichita police department in it's investigation to recover this vehicle that was stolen from me and turn over any information about the seller who is not the legal and lawful owner of this truck

Kinyn P

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Verified Buyer

I never got my package. The person never texted me back. I can’t get a refund, or a new product that actually ships to me.

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Facebook Marketplace - I never got my package. The person never texted me back. I can’t get a...
My package got sent somewhere else, and I can't get a refund nor a new package. I spent almost 200 on a package and there is no good system to get it back. Text the seller you don't think I did? They just don't respond, and what can I do? Nothing at all. I will say this is the best in something. I'm going to sell stuff on here just to scam people because this is probably the easiest site to do it on.
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Loss:
$178
Cons:
  • Has to depend on the seller to text back
  • No real way to get protection from scam

Preferred solution: Full refund

User's recommendation: Do not buy anything

Annamaria B Pld

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Verified Reviewer

My ad was deleted and I don’t know why. It is an authentic purse I am trying to sell

Facebook Marketplace - My ad was deleted and I don’t know why. It is an authentic purse I am...
Marketplace deleted my ad and there was no explanation why. It is a Marc Jacob handbag that I am trying to sell. Brand new and never used.
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Preferred solution: Apology

Hisham Nqb

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Verified Buyer
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Verified Reviewer
| map-marker Washington, District Of Columbia

Marketplace not responding to messenger

Facebook Marketplace - Marketplace not responding to messenger
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The market plus member had advertising on marketplace for selling a Chicken I text him He asked me to send $125 Price of five chicken I told him I have just Paypal he said he you will gave me the email address I have to go to my account and put the email as a friend and family I did it whatever he gave me later on he said that the chicken is not meat is a life and I have to send 50 extra dollar for process I sent again $50 via PayPal for the same email address which link which he was send it to me the $125 doesnt go through because I made a mistake with putting the name by the $50 go through I call Paypal and ask why the transaction is not go through PayPal told me that because that my mistake withe outing the Yahoo! email address @ PayPal that's why the $50 goes through PayPal told me that they cannot do anything with friends and family I was just listened to him to say that you ask me to put the friends and family and I did it, I have all his text messages which is sending to me on Facebook Messenger if you want to send you all the picture

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User's recommendation: I am very happy

Keenam P

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Verified Reviewer

Complaint

Facebook Marketplace - Complaint
Facebook Marketplace - Complaint - Image 2
This guy posted a free used iPad and asked for shipping fee. But he never delivers it and keeps the shipping fee. He is still listed and I am not sure how many more people will be victimized. Take his listing down immediately.
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Loss:
$25
Cons:
  • I do not see any

Preferred solution: Apology

User's recommendation: Do not contact him.

Resolved
Eugene S Xnt

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Verified Buyer
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Verified Reviewer

Resolved: I don't get my package

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Facebook Marketplace - I don't get my package
Updated by user Jan 02, 2024

Company fixed the issue and I have been provided with apology. paypal had the guy refund me my money

Original review Dec 26, 2023
I told you before I bought the polar express transit from Mr. Robles. And I never showed up even though I was notified that it was shipped
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Loss:
$89

Preferred solution: Full refund

Theron G Fku

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Verified Reviewer

Lack of response after reporting seller

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DI contacted Facebook marketplace over a week ago, reporting someone for misrepresenting their product. I have heard nothing back in this time, and may have to go through the police to solve this issue. Absolutely ridiculous on their end.
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Loss:
$7000
Pros:
  • Easy to use mostly
Cons:
  • Abundant scams

Preferred solution: Price reduction

User's recommendation: Do not ever use Facebook marketplace

Anne A Lji

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Verified Reviewer

Blocked out of Facebook Market Place

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For several weeks I have not been able to get into my Market Place account on Facebook. This message has been up for all this time "We're Reviewing Your Request You've requested a review to restore your ability to buy and sell on Facebook. You'll be notified about our decision via Support Inbox within 24 hours." I don't know what I have done wrong. Please tell me what the issue is and help me fix it. Sincerely, Anne Ashe
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Preferred solution: I would like my Market Place account restored

Cyndy S Flf

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Verified Reviewer

Scam for a purchase

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I purchased an item in marketplace and it was a scam. I need a refund because marketplace is supposed to be protected from this. It was supposed to be for a switch and once the guy gig the mine through cash app he disappeared.
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Loss:
$116
Cons:
  • Scammed

Preferred solution: Full refund

Daniela A Xqz

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Verified Reviewer

Fraud on market place

Facebook Marketplace - Fraud on market place
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A person named Mcloud Dakorian is selling stolen stuff and scamming people. He sold me a kindle paper white that was masked as lost and blocked me when I found out his fraud.
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Cons:
  • Scams

User's recommendation: Don’t buy electronics