Facebook Marketplace
Facebook Marketplace Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Facebook Marketplace has 1.7 star rating based on 1130 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Facebook Marketplace to a friend or colleague.
- Rating Distribution
Pros: Buying and selling, Easy to use, Local pickup and selling.
Cons: No way of contacting customer service, No customer service, Customer service or lack of.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Facebook Marketplace has 1.7 star rating based on 1130 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Facebook Marketplace to a friend or colleague.
- Rating Distribution
Pros: Buying and selling, Easy to use, Local pickup and selling.
Cons: No way of contacting customer service, No customer service, Customer service or lack of.53% of users think that Facebook Marketplace should improve its Customer Service.
43% of users say that they won't use Facebook Marketplace in the future for similar services or products.Recent recommendations regarding this business are as follows: "don't have a suggestion as I can't get a hold of anyone", "Marketplace won’t help you without you being charged. This is a rip ofg", "When people call that number you don't need to answer it or at least let it go through", "Facebook marketplace is discriminating my post", "Do not shop on a site that say they are qvc selling scooters for $39.99 that is not true I called qvc and they said that was not them so it has to be probllemly a scam".
Most users ask Facebook Marketplace for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Facebook Marketplace Reviews
"CAN’T VARIFY PHONE NUMBER"
I CANNOT SEND MESSAGES TO SELLERS. BECAUSE I KEEP GETTING MESSAGES WANTING ME TO VERIFY MY PHONE NUMBER!! I ENTER MY PHONE NUMBER TO BE VERIFIED BY SENDING ME...
"Account suspended"
Account is suspended again for same bs as last time they wouldn't know if something was counterfeit if it jumped up and bit them. I'm losing money while my...
Saint Louis, Missouri
Account suspended
Account is suspended again for same bs as last time they wouldn't know if something was counterfeit if it jumped up and bit them. I'm losing money while my account is suspended. Please remove ban immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been scammed
They were selling seats, did not deliver. I sent the payment; he changed his account. When I asked about sending the payment back, he blocked me, so I cannot get to him.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspended from Facebook marketplace
I posted an authentic Coach purse, even showed the authenticity number. I was told by Facebook that it was not authentic.
I replied that this was indeed an authentic Coach purse. Still got suspended from Marketplace.
- I have had no trouble until now
- Does not look at product closely for authenticity before suspending
Preferred solution: Reinstatement tone marketplace
User's recommendation: Be careful what you post! Even if it is authentic, they will suspend you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere technology for reviewing seller items is faulty at best. I have been selling for yrs on fb marketplace and all of the sudden everything i try to post is taken down says against standards.
Everything i have tried to post on marketplace is rejected against standards counterfeit. Now I have been kicked off marketplace and cant access any of my listing.
The new technology doesn't work. Putting some sellers like myself out of business.
Can't get ahold of any kind of support. I am disgusted ready to start class action suite against then.
- To sell securely locally
- Meta isnt working
- No customer service
- Will delete your access to marketplace
Preferred solution: My seller account back. Compensation for the loss of income
User's recommendation: Don't sell on Facebook marketplace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithholding money items were received
We had 3 tornadoes come through this town in 7 months this year. They took our driveway; we live at the top of 88 acres.
A lot more people were way worse off than us. But it totally messed up every bit of UPS, USPS, FedEx, you name it. Anything that got mailed out package-wise was stuck. 3 tornadoes!
I had several packages that were being investigated, and I have the proof. I have the proof where they charged me a chargeback of $20 and then another chargeback of $25, so that one order cost me almost $100. I have four of these orders... All of them were delivered.
All of them were late. Of course I can't control tornadoes, can you? And they are still right now. Two of these are still under review since March 31st.
They won't listen to me and look at the tracking that I keep sending them, so I'm going to send it to you. Use your front yard.
- Sells quick
- You dont get paid
Preferred solution: Full refund
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to have my marketplace appealed
My marketplace on my page will not let me open or look at anything on there, and I don't know why it hasn't let me put anything on there since I listed my car. I don't know if someone tried to buy my car because I can't even open the marketplace messages.
I'm very aggravated and haven't been able to use it for a whole year. Please appeal my account.
- Cheaper
- Sufficient
- Scams and bullies
Preferred solution: My marketplace account appealed so i can use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScooter was taken down
Not good
my scooter was taken down for no reason when they have a lot of post just like mine on marketplace please contact me at 517 294 **** and explain to me why and how to post my scooter
Preferred solution: hot line phone number to call
User's recommendation: need a hot line to call for help
I posted a few separate posts selling various items! The first one was a brand new Tommy Hil jacket still has the tags, the tags were even in the picture. The price on the tag was $69.50 and I posted
It for $20. They refused to let me post it saying it didnt belong to me!
Excuse me? Tf u mean it dont belong to me? I mean how can Facebook marketplace admin say whether I bought something or not?
Then I wanna send em a message, EVERY DAMN TIME i request a code(cant send wit out the code they send u) u have 5 mins wit the code i get it after 5 mins EVERYTIME! Im beyond pissex!!
User's recommendation: Dont trust anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
My listing of a walker with seat and wheels keeps getting rejected while there are lots of the same walker listed on marketplace. My live chat said I could speak to a technician but I have to pay for it.
Im not doing that.
Then I get a text from a technician and he wants $30 to help. What are you trying to pull?
- Usually good
- Not helpful if there is a problem
Preferred solution: Help listing my item
User's recommendation: Marketplace won’t help you without you being charged. This is a rip ofg
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to a person about my Facebook Marketplace being suspended
Hello
I wanted to explain how I posted an item on the marketplace that I thought was OK.
And now it is suspended.
Please take a look at my account.
I checked the marketplace and saw these items already listed, so I thought it was OK.
See below.
Let me know how long my account will be blocked if you don’t agree with the picture of the item listed and my listing not being the same.
I thought what I listed was OK.
Thanks.
James Branha
- Able to buy and sell
- Have to be very careful on what you list of else
Preferred solution: My account unblocked
Resolved: Suspension from Market Place
I was suspended or banned from the marketplace. The ban or suspension was for posting a weapon.
I didn't post a weapon; I posted a hunting tool. I have seen numerous posts no different than what I have posted. If given a chance, I would have gladly removed the post if it offended somebody; that was not my intention. I was only trying to sell some of the stuff I have.
I was not given a chance to appeal or contact somebody to see if I can fix the issue. I would like to be able to use Facebook Marketplace again.
However, I will not post the hunting tool again. Thank you for your time in reading this and considering my request.
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off
The company advertises on Facebook using multiple fake profiles do not buy its a SCAM!!
Scammed outta 70 bucks though I was ordering a working buildable model engine waited a month and a half order came and it was an injection molded piece of plastic that badly resembled the model I wanted I reached out to the actual company brighbuy and told them I was sharing pictures of the garbage they sent me and that their company was a fraud I got a response it was a bot and said they were sorry that I wasn't happy with my purchase and they coud give me a 15 percent discount they are a drop ship company used by idiots selling junk on Facebook.
- Fraud
Preferred solution: Full refund
User's recommendation: Don't go near any site that offers the model engine on Facebook
Can’t connect with people
Not good
I'm trying to buy or connect with sellers on the marketplace, but it's not working. It keeps asking me to get started and put in my number.
I've put in my number many times, and it's still not working. Please, I need help.
Preferred solution: Looking to buy a car
Auctions and Marketplaces Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got the number and when I put the number in and dial it didn't even ring so that's it
They wouldn't let me put my product for sale on the marketplace but they let everybody else put the same material on the marketplace so I wanted to see if I can what I can do to let them put mine on there too
User's recommendation: When people call that number you don't need to answer it or at least let it go through
Seattle, Washington
I need to talk to someone about it...
.. so Facebook marketplace...
I have to work on the situation.. so just so you know I can't get on Facebook because of you..
also I have to work something out this working together.. I had everything I owed from a 30 years of marriage and I don't even have the ashes of my husband but a woman from yelm wa ...stole everything from me and everything was on Facebook marketplace and 3000 texts from I was wondering if we could worit our I am on the street from this site stole everything I owed and my house and she still never paid me her name is Cindy bottoms and she used your Facebook marketplac and can someone call me the she needs to be charged and arrested because Facebook marketplace you can stlent she has been using your Facebook marketplace for a while I need to to I have 3000
Kingsport, Tennessee
I got No answers and the sight was shut down
Questions about small pictures on adds. How to enlarge them.
Too small to see details.
New format sucks. Go back to old format and visible pics
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You need the police, not FB.