Anonymous
map-marker Murfreesboro, Tennessee

My purchase has been an absolute disaster. Got ripped off completely no follow-up whatsoever no communication from the from the vendor no response from Facebook saying they would intervene no communic

Where is my item that I purchased? FedEx never has arrived as they have said apparently.

I have been ripped off and lied to! When purchasing from Facebook marketplace BUYER BEWARE!!!Buyer

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User's recommendation: Buyer beware!!

Edwin M Cua

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Baruchmedy@***.com

Facebook Marketplace - Baruchmedy@***.com
Facebook Marketplace - Baruchmedy@***.com - Image 2
Facebook Marketplace - Baruchmedy@***.com - Image 3

Request to Restore Facebook Marketplace Account

Hello Facebook Marketplace Support Team,

I hope this message finds you well. I am reaching out to kindly request the restoration of my Facebook Marketplace account, which has been closed for almost three weeks now.

I understand that there may have been reasons for the closure, and I sincerely apologize if I have unknowingly violated any policies.

I value the platform and the opportunities it provides for buying and selling within the community, and I assure you that I am committed to abiding by all guidelines moving forward.

If there are any specific issues that led to the closure of my account, I would appreciate any guidance or clarification you can provide so that I can ensure compliance in the future.

I rely on Facebook Marketplace for various transactions and would greatly appreciate your assistance in resolving this matter as soon as possible. Please let me know if there are any steps I need to take or information I need to provide to facilitate the restoration process.

Thank you for your attention to this request. I look forward to your prompt response and the opportunity to regain access to my Facebook Marketplace account.

Best regards,

Edwin Makokha

Request for Assistance with Facebook Marketplace Account Issue

Dear Facebook Marketplace Support Team,

I hope this message finds you well. I am writing to seek assistance regarding an issue I have encountered with my Facebook Marketplace account.

On the first occasion that I attempted to use Facebook Marketplace, I inadvertently used multiple Facebook accounts to list several items for sale.

As a result, my Marketplace account was disabled. After patiently waiting for approximately one month, my account was restored, and I resumed using the platform.

However, on 29th March, I encountered another issue. I listed a single item, a house for rent, using one Facebook account. Shortly afterward, my Marketplace account was once again disabled.

I am reaching out to request your assistance in resolving this matter and finding a solution that will allow me to use Facebook Marketplace without encountering further issues.

I value the opportunity to participate in the Marketplace community and adhere to all guidelines and policies set forth by Facebook.

If there are any specific reasons for the disabling of my account or steps I need to take to rectify the situation, I would greatly appreciate your guidance and support.

My goal is to ensure compliance with Facebook's policies and to continue using Marketplace in a manner that aligns with the platform's terms of service.

Thank you for your attention to this matter. I look forward to your prompt assistance and resolution of this issue.

Best regards,

Edwin Makokha

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Pros:
  • Efficient
Cons:
  • Very strict

Preferred solution: I would greatly appreciate your guidance and support. My goal is to ensure compliance with Facebook's policies and to continue using Marketplace in a manner that aligns with the platform's terms of service. Best regards, Edwin Makokha

User's recommendation: To follow policies

1 comment
Guest

Just don't call this fake FB company. They're Scammers to get your money.

ITZHAKI M

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Verified Buyer
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I didn’t receive my item I paid

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Facebook Marketplace - I didn’t receive my item I paid
Facebook Marketplace - I didn’t receive my item I paid - Image 2

I ordered amiri shirt and seller said you guys canceled my order . What going on? Im very pissed and unhappy,,,,,,..::..:.::: here you go message from the seller that marketplace canceled the order whats the reason I dont understand who is lying here?

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Preferred solution: Deliver product or service ordered

User's recommendation: I won’t buy again from market place

1 comment
Guest

This is a fake Facebook site. The Scammers want you to call them to try to get your money.

Allyson S Xhm

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Allyson Singletary

Facebook Marketplace - Allyson Singletary

I woke up and my Facebook Marketplace account had been suspended or something, and I couldn't view it. I sent numerous emails to support and other Facebook emails, but I still haven't heard anything yet.

I called number 866-380-**** and talked to James, who needed my card number to verify my account. This number belongs to a scammer trying to get a full 16-digit card number to verify.

To verify a card, you don't need a full 16-digit number. I even offered to call a bank on a three-way call, and he declined it.

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Preferred solution: Restore my account

Rishe S

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Verified Reviewer
| map-marker Winnipeg, Manitoba

I was "banned" from marketplace

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Facebook Marketplace - I was banned from marketplace

Marketplace was good until ...I was banned from selling on Marketplace. Marketplace has THOUSANDS of knives for sale.

I advertised a knife for sale. I saw the same knife on Marketplace.

I was informed by Marketplace that the knife could not be sold on their site because it was against regulations.

I tried to delete but could not.

I was then banned. I requested a review twice but I am still banned.

I emailed their Customer Service or help line but so far have not received a response

This site requires an update

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Claire M Fea

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Verified Buyer

I got scammed

Facebook Marketplace - I got scammed
Facebook Marketplace - I got scammed - Image 2
Facebook Marketplace - I got scammed - Image 3

I bought a washing machine and oven off FB Marketplace from a seller called Ed Lister. He stated that everything worked, but the washing machine is broken, tearing up my clothes and my kids' clothes; the oven is broken too.

I rang him to tell him about these issues and wanted a refund, but he refused.

He said he found the items and he's not giving me a refund. I'm a single mum who paid him 170 for broken items.

View full review
Loss:
$170
Pros:
  • Cheap
Cons:
  • Scams and rude peopke

Preferred solution: Full refund

Aster A Tbu

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Verified Reviewer

Unable to post the item on by page

Facebook Marketplace - Unable to post the item on by page

I was trying to sell my little tikes bounce and slide playhouse on fb marketplace, but the list couldn't go through for unknown reasons that's says my post is against the rules, which I couldn't figure out. Could anyone help me with the issue please?

I'm a loyal buyer and seller member for a long time with a great review.

Thank you

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Preferred solution: Someone who could help me my listing go through my page to sell

Donald G Xqx

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Verified Buyer
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Car i bought

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Facebook Marketplace - Car i bought
Facebook Marketplace - Car i bought - Image 2

I bought the car less than 24 hours ago

The check engine light was on and she said it was because she had lost the fuel cap and replaced it with a different one. She said the car is in perfect condition so on my way home I stopped for fuel and then it wouldnt start finally after a while.

It started. Im at AutoZone now.

They ran the codes on it and there is a lot wrong with it. I tried texting them telling them that they lied about what was wrong and I would like my money back, but they are not responding to see if Marketplace can do something help

View full review
Loss:
$1800

Preferred solution: Full refund

User's recommendation: Don’t buy from those liars

Richard I Ufq

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Verified Reviewer
| map-marker Liverpool, New York

A place to take out your frustration.

Facebook Marketplace - A place to take out your frustration.

I have not been lucky with Marketplace. Harsh and brazen people...poor communication...seems like they are doing you favour..eager to bite the hand that feeds them...cruel...little sense of customer service...busy when I want to purchase...rude...and that's just a few items that come to mind.

People should learn why they are there to begin with and they must learn to deal with all sorts of people...too many head games...I have learned to turn and walk away. Very self centered people.

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User's recommendation: Communicate...we all have phones and should use them...if not buy a text machine less the phone.

Shaneika Cvx

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Verified Buyer
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Verified Reviewer
| map-marker Anderson, South Carolina

I got scammed on Facebook Marketplace abd Facebook is doing nothing about it

I got scammed on Facebook Marketplace abd Facebook is doing nothing about it
I got scammed on Facebook Marketplace abd Facebook is doing nothing about it - Image 2
I got scammed on Facebook Marketplace abd Facebook is doing nothing about it - Image 3
I got scammed on Facebook Marketplace abd Facebook is doing nothing about it - Image 4

I ordered 2 five foot skeletons and received 2 12 " skeletons in a package. Clearly not what I ordered.

I want my money back and I can send these tiny skeletons back. No one will answer my message/claim.

If Facebook is going to allow sellers to sell things on their site then they are responsible for scammers. I have order #,pictures of items and the scammers profile.

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User's recommendation: Meet when you are ordering something from Marketplace- do not have anything shipped because Facebook will ignore you if you are scammed. It is sad in this day and age seller rip people off and Facebook does not care.

Angel R Sgg

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Verified Buyer
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I have an order issue

Facebook Marketplace - I have an order issue
Facebook Marketplace - I have an order issue - Image 2

My order went to a different address under another name I would like either a refund or the order of the device sent to me

View full review
Loss:
$110

Preferred solution: Would like a replacement device

User's recommendation: I want a new device or refund I never got my order was sent to wrong address wrong name but my card was charged for it

1 comment
Guest

This is a fake Facebook site. The Scammers want you to call them to try to get your money.

Andrea D Tzv

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Verified Reviewer

Andreadelgado13@***.com

Facebook Marketplace - Andreadelgado13@***.com

I really really need my Facebook market place back My job is on Facebook market place and I need my job I post rental houses on market place ok I have not done no *** violation on my Facebook market place I just post rental houses on market place that is all I do for my bosses ok so I really really need my job so I can get paid please I do believe in my Facebook market place please let me have my job back please I really need my Facebook market place back please and I will follow all the rules of Facebook market place please let me have my job back please I swear to god on my moms grave to follow all the rules ok please

View full review
Loss:
$700
Pros:
  • Job

Preferred solution: I really really need my Facebook market place back so I can do my work

Melody C Nyu

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Verified Buyer
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Complaint about a seller

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So there is a seller named Aurora Hunter in San Diego area who sells plants on marketplace. I noticed a few succulents posts that I like but there are a few different locations: Escondido, Carlsbad and Valley center.

So I responded to Escondido ones which is closest to me. but she told me that they moved so I have to pick up at Valley center which is too far to me. Then she asked me to call her the next day and i did. we agreed on the prices and free shipping.

She said she will grab my items immediately and put them in shipping box. And i paid immediately via zelle. That was 12/28/2023. However, a week later, she called me again asking me if i want to buy more, i said no.

I asked her if she has shipped, she said not yet, my items got rained on and need to wait. one week later, she still hasn't shipped. Yet she kept having new posts on the marketplace still with location in all three places. I called her again, she said my order is stuck she doesn't know the reasons, but she will ship them today and send me a tracking number.

She also asked me to follow up with her on market place, I did with all six posts that i paid for. I also said if she has difficulties to fulfill my order, it's fine with me as long as she give me the refund. However, she didn't respond to me, she updated them all to "no longer available"! So I can not track them anymore.

And one week passed again, I still haven't received any items or shipping updates. It's unprofessional irresponsible and total scam.

I hope to get my money back. Is there anyway to have her to refund me?

View full review
Loss:
$145
Pros:
  • Lots of products
Cons:
  • Lots of scams and no close monitoring

Preferred solution: Full refund

User's recommendation: Don't buy from this seller

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Amanda D Fjn

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Verified Reviewer

Scammed

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I made a purchases on march 4 the lady send me a delivery paper staing that my item was delivered 12 hrs before i even made the purchases and to a different state i filed a claim i was approve my refund was approved march 4 i never recieved a refund i was speaking with someone threw email from facebook and they have now stop responding all i want is my refund i dont understand how u guys are letting this happen when i was suppose cover for scams like this n now no one will even respond to me at all

View full review
Loss:
$111
Pros:
  • No pros
Cons:
  • You will be robbed

Preferred solution: Full refund

User's recommendation: Don't buy threw facebook market place THE SELLER ARE SCAM ARTIST AND FACEBOOK SAYS YOUR COVERED BUT WONT DO A DAMN THING ABOUT IT

Edwin M Ncj

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Verified Reviewer

Was disabled

Facebook Marketplace - Was disabled
Facebook Marketplace - Was disabled - Image 2

I was editing the information I had previously advertised when my account was closed. Am I requesting you to review it once more?

I'm trying to learn how to use a Facebook Marketplace account. I've learned from my mistakes and I'm looking forward to using the Facebook Marketplace with care, as it's very important.

View full review

Preferred solution: Apology

User's recommendation: They should be careful while using Facebook marketplace to avoid mistakes.

Anonymous
map-marker Greenwood, Florida

I’m listing a A standing walker, but it gets shot down by some commerce problem

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Facebook Marketplace - I’m listing a A standing walker, but it gets shot down by some...

I am trying to list a standing walker that is my wifes in marketplace keeps on denying it and shooting it down because it says its a violation of commerce. I dont understand because there are several listed now as well as several has been listed for the last four or five months. I dont understand why mine got shot down when nobody else is.

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