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Facebook Marketplace

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What is your customer experience with Facebook Marketplace?

Facebook Marketplace Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Facebook Marketplace has a 1.7 star rating from 884 reviews and only 8% would recommend, with consumers mostly dissatisfied and many citing poor turnaround time.

Positive Feedback

Users find the platform easy to use for buying and selling, appreciate local pickup and straightforward listings, and value Marketplace for casual listings per Facebook Marketplace reviews.

Negative Feedback / Risk Areas

  • Frequent account suspensions and listing removals with no live customer support.
  • Scams, lost or undelivered items and withheld refunds prompting many Facebook Marketplace customer complaints.
  • Poor dispute resolution, long turnaround times and confusing policies.

Key Takeaways for Future Customers

  • Expect limited customer service and difficult appeals; keep records and payment protections in case you need a refund.
  • Exercise caution with third-party sellers and membership-linked purchases like Walmart plus membership orders.
  • Consider alternative marketplaces if you need reliable support or seller recourse.
View full overview ›

Media from reviews

Facebook Marketplace - Restriction
Facebook Marketplace - FACEBOOK IS AN ***Facebook Marketplace - No reason my marketplace was disabledFacebook Marketplace - I've been scammedSuspended from Facebook marketplaceSuspended from Facebook marketplace - Image 2Facebook Marketplace - I want to have my marketplace appealed
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Anonymous
map-marker Indianapolis, Indiana

I was charged more than what the ad said I was charged for the free onesaid.

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The was for 19.98 each for 2 and receive 1 for free with free shipping. I was charged for all three.

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User's recommendation: Go to the company website instead of Facebook for current price on products.

Elzie Gxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Refund never received and multiple lies provided by agents

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I ordered merchandise from my walmart plus membership account and the item was guaranteed through spark.Even though the item was purchased through a third party seller that walmart plus stated they would many things many times many ways, many options all to find out they were all lies expedited, refunds were not done. Bring the merchandise back to the counter and being told my debit card would be credited back there did not work going to try to report fraud at my bank did not work every single thing that they told me to do I jumped through hoops to do, and I never once was given accurate or even truthful information from any representative that works for the 1 800 Walmart customer service line.

They basically told me they lied to me because I had an complete nervous breakdown, not understanding how a company which I thought was Walmart, well, repute would then be doing something like this to me after a long and hard-fought battle of trying to get my money back. I now give up.I have no faith in Walmart.I have no faith in walmart dealing with walmart plus I have no faith in the fact that spark is actually the company that is the walmart plus 18 800 walmart number i'm blatant, malicious, in callous, disregard of all humanity, even despite being reputable customer service representative providing accurate information, they were all lies upon a complete nervous breakdown. The gentleman at 1 800 spark finally must have showed some compassion and said that everyone was lying to me and then also to continue to lie to me about 19 phone calls later, companies to the third party seller trying to report disputes with MyBank for fraud. I do not think I will ever get my money back for this transaction.

Which is a $100 transaction? Which were my Christmas presents to my grandchildren and my children and my They will not even be able to get them sent to them.Because of the lack of compassion , decency and human respect , being an honest authentic person who actually cares about people is even valued much less considered. I will die with a cause , you know that no one ever experiences what I experienced and to be an advocate for those who have no voice do not have the wherewithal and do not have the capability to handle issues like this, when they are already homeless, suffering from mental health issues cannot get the help from the state that they need and have done everything that someone from what you thought was a reputable company, have you do only to find out that they were able to just lie to you. They were all lies..

I had almost a complete unraveling of my mental health , and many people concerned for my wellbeing , I needed to be a psych ward. I am technically living in a hotel homeless counting on this particular service to provide groceries to me that I purchase and pay for and also all of my family.Christmas presents that I purchased and paid for and things.I bought myself to make my stay at the hotel while I was home with more comfortable and make me feel more safe.I was still screwed over in the end.Honesty did not win out.Authenticity did not win out.None of that went out because my truth meant nothing in the end.God will reveal and be the ultimate judge and everyone can answer to them then.But I will forever be an advocate as to why not to use this service and even considering suing them

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User's recommendation: Never ever oder anything from your Walmart plus membership, thinking about Walmart is a good down home American company that would never *** y** over well, technically, they did, because they are affiliated with this spark company that delivers all of their stuff from the Facebook marketplace and everyone that answers your calls when you go to process your refund will lie. To you and make you think something that's not happening just to appease you. If you have mental health issues, substance abuse issues or any type of emotional irregulation in your life due to trauma neglect abandonment, any life crisis issue that would supersede this *** that was endured. I would certainly encourage you not to use their services.

Zinnia Vvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Palm Beach, Florida

FACEBOOK IS AN ***

Facebook Marketplace - FACEBOOK IS AN ***

32 of my 120 items failed to 'delete&relist' no matter how many attempts. I keep refreshing, no luck -- it's broken.

I have sold a lot on FB, but I'm moving to Poshmark -- I don't need the hassle of only being able to delete & relist 2 at a time and then it refreshes. Now it won't D&L AT ALL. They do this so you'll give them money by 'boosting the listing'. I'M SO NOT GOING TO DO THAT.

I deal w/jewelry and vintage clothing.

Facebook is amateur hour for selling. https://www.facebook.com/marketplace/item/241486****814****

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User's recommendation: Go to Poshmark

Yolanda P Fmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Little Rock, Arkansas

Poor Customer Service and Support

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Facebook Marketplace needs a complete overhaul. There was a time (about 3-4 years ago) when it was a halfway decent platform.

Don't get me wrong; there was still a lot to complain about. It has now hit rock bottom. I find it hard to believe how a multi-billion-dollar operation like Facebook could have such a poorly structured buy/sell program. There are problems with shipping, a non-existent 'buy now' button, and no real customer service.

It's ridiculous. The entire Marketplace should be much more user-friendly. Why should people have to scramble around the website to find support that doesn't exist?

People should be able to list their items, have a real means for buyers to purchase without having to contact them via messenger, and a lot more. I am thoroughly disappointed.

View full review
Pros:
  • Easy to list
Cons:
  • Terrible customer service poorly structured shipping issues

Preferred solution: Nothing

User's recommendation: Don't waste your time!!

Resolved
Linda M Gph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Resolved: I have done nothing wrong! I’ve used marketplace forever and all of a sudden everything I post seems to go against some rule with no proof given to me.

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Account suspended. I have not posted any fakes, and I was unaware of the recalls and cannot find them online.

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Pros:
  • Great way to get rid of items and purchase items
Cons:
  • Unfair reviews of items with no proof supplied
  • As of lately

Preferred solution: Reactive my account

Allen F Cad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Wayne, Indiana

Bans people for no good reason and no contact with the user.

Original review updated Feb 02, 2026

I have been banned from Facebook Marketplace because they don't like certain items that are nonsensical. The first was a farm implement (a scythe blade for cutting hay), temporary ban 4-5 years ago.

The second was a telescopic sight for a crossman air rifle. Now it seems a permanent ban because I tried to list a flash hider for an airsoft rifle, which is not allowed because of the word flash.

They started to use AI to filter listings, so I see no reason for banning people when their AI catches and prohibits listings. They also do not allow any feedback or communication regarding the ban.

View full review
Loss:
$1000
Pros:
  • Useful
Cons:
  • Ai mistakes

Preferred solution: A policy change of their banning procedure.

User's recommendation: Must read their thousands of restrictions before listing.

Mary Ann R Cad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very hard to hear and was disconnected

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Very hard to hear, and I was disconnected because it was so low. This is a terrible way to try to get in touch with the marketplace.

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Loss:
$213
Pros:
  • Love it

Preferred solution: Full refund

John B Qil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Marketplace listings

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I need to talk to someone about all the offers. I'm not interested in them. I'm interested in my problem with boosting my listing on the marketplace.

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John R Scb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been scammed

Facebook Marketplace - I've been scammed

They were selling seats, did not deliver. I sent the payment; he changed his account. When I asked about sending the payment back, he blocked me, so I cannot get to him.

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Kathy D Byp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Suspended from Facebook marketplace

Suspended from Facebook marketplace
Suspended from Facebook marketplace - Image 2

I posted an authentic Coach purse, even showed the authenticity number. I was told by Facebook that it was not authentic.

I replied that this was indeed an authentic Coach purse. Still got suspended from Marketplace.

View full review
Loss:
$30
Pros:
  • I have had no trouble until now
Cons:
  • Does not look at product closely for authenticity before suspending

Preferred solution: Reinstatement tone marketplace

User's recommendation: Be careful what you post! Even if it is authentic, they will suspend you.

Jennifer B Hsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There technology for reviewing seller items is faulty at best. I have been selling for yrs on fb marketplace and all of the sudden everything i try to post is taken down says against standards.

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Everything i have tried to post on marketplace is rejected against standards counterfeit. Now I have been kicked off marketplace and cant access any of my listing.

The new technology doesn't work. Putting some sellers like myself out of business.

Can't get ahold of any kind of support. I am disgusted ready to start class action suite against then.

View full review
Loss:
$300
Pros:
  • To sell securely locally
Cons:
  • No customer service
  • Scammers always on there
  • Meta isnt working

Preferred solution: My seller account back. Compensation for the loss of income

User's recommendation: Don't sell on Facebook marketplace

Deinna H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Withholding money items were received

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We had 3 tornadoes come through this town in 7 months this year. They took our driveway; we live at the top of 88 acres.

A lot more people were way worse off than us. But it totally messed up every bit of UPS, USPS, FedEx, you name it. Anything that got mailed out package-wise was stuck. 3 tornadoes!

I had several packages that were being investigated, and I have the proof. I have the proof where they charged me a chargeback of $20 and then another chargeback of $25, so that one order cost me almost $100. I have four of these orders... All of them were delivered.

All of them were late. Of course I can't control tornadoes, can you? And they are still right now. Two of these are still under review since March 31st.

They won't listen to me and look at the tracking that I keep sending them, so I'm going to send it to you. Use your front yard.

View full review
Loss:
$3200
Pros:
  • Sells quick
Cons:
  • You dont get paid

Preferred solution: Full refund

User's recommendation: Nope

Sierra S Dyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to have my marketplace appealed

Facebook Marketplace - I want to have my marketplace appealed
Facebook Marketplace - I want to have my marketplace appealed - Image 2

My marketplace on my page will not let me open or look at anything on there, and I don't know why it hasn't let me put anything on there since I listed my car. I don't know if someone tried to buy my car because I can't even open the marketplace messages.

I'm very aggravated and haven't been able to use it for a whole year. Please appeal my account.

View full review
Loss:
$6600
Pros:
  • Sufficient
  • Cheaper
Cons:
  • Scams and bullies

Preferred solution: My marketplace account appealed so i can use it

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

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Trae Bodge
Trae Bodge

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Vonda S Vxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Langley, British Columbia

No reply from them

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Pissed consumer said my complaint was read. I have had no reply from Facebook Marketplace or problem fixed..

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User's recommendation: don't have a suggestion as I can't get a hold of anyone

Angela K Lfy

Account suspended

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Account is suspended again for the exact same thing as before. BS please unban as this is costing me money. Items I list for sale are not counterfeit; they are legit authentic name brand items.

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Preferred solution: Account unsuspended

Renea C Tfo
map-marker New York, New York

Question

Why am I only able to post one item on the marketplace? I have multiple I need to get rid of.

Can you please call me at 850-748-****? Thank you.

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Preferred solution: I would like to be able to sell more than one item

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