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Contact Facebook Marketplace Customer Service

How to Reach a Person at Facebook Marketplace

Verified Contact Information

Toll-Free Number:

  • 1-866-380-3888
Call Now

Headquarters:

  • 1-650-308-7300

Media:

press@fb.com
Press Inquiries
support@fb.com
accommodations-ext@fb.com
Accommodations
Send Message

Facebook Marketplace Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Facebook Marketplace Phone Number
1 (866) 380-3888
Average Hold Time
00:01:00
Average Calls duration
2 minutes
Most Popular Facebook Marketplace Email Address
press@fb.com
Facebook Marketplace Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Facebook Marketplace Customer Service?

Most Popular Number:

(866) 380-3888
Total calls: 6 525 Issues resolved: 109 Last call: Jun 11, 2026

Facebook does not offer a dedicated customer service phone number for Facebook Marketplace. However, there are alternative ways to seek assistance for related issues. One option is to visit the Facebook Help Center and navigate to the Marketplace section, where you can access various resources and frequently asked questions to address common concerns.

If you encounter a specific problem or have a question about a transaction, you can report it directly within the Marketplace platform by opening the relevant conversation or listing and clicking on the "Report" or "..." button to access the reporting options.

Additionally, you can utilize the Community Help feature on Facebook, where you can post questions and seek assistance from other Facebook users who have experience with Marketplace.

Facebook does not provide a Marketplace customer service number. Instead, you can seek Facebook Marketplace support through the Help Center, report issues within the platform, or use the Community Help feature.

Facebook has an extensive Help Center, a comprehensive online resource that includes a wealth of articles, FAQs, and guidance on virtually every aspect of the Facebook Marketplace. You can search this hub of information to find answers to common problems, understand how to use different features, and learn how to manage transactions securely and efficiently.

If you encounter a specific issue within the Marketplace platform, such as a problematic listing or a dispute with another user, you can report this directly to Facebook through the "Report a Problem" option available within the platform.

While you have the option to email your inquiries to support@fb.com, it's important to be aware that the response time may be delayed. Facebook receives a large volume of emails, and it may take some time for them to address and respond to each inquiry individually.

So, if your query is time-sensitive or requires immediate assistance, you can explore other Facebook Marketplace support channels provided by Facebook, such as the Help Center.

PissedConsumer Club

Contact Information

Facebook Marketplace Website:

Facebook Marketplace Help Center:

Corporate Office Address:

Meta Platforms, Inc.
1601 Willow Road
Menlo Park, California 94025
United States

Summary of Facebook Marketplace Customer Service Calls

8.4K TOTAL
CALLS
01:27 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Facebook Marketplace?

Account Question:

  • “Suspended marketplace”
  • “Suspended on marketplace”
  • “Blocked from home listing on Marketplace”

Request for Information Question:

  • “Hello Marketplace team, I am requesting a review to restore my Facebook marketplace because I didn't do any wrong action and you can check all my massages also I have 95 5 stars review. I would like to know what's the problem.thank you for your help.”
  • “An add said I needed to send id I sent a photo of my drivers license and no response?”
  • “I cannot respond to questions about my listing”

Product/ Service Question:

  • “Violation of standard policy. Seller racial discrimination practices.”
  • “Can’t post on marketplace saying it was against their policy”
  • “Theft of money from sale of bad product”

Shipping and Delivery Question:

  • “Shipping”
  • “Every time I put the location dot on my map for my area code It jumps to a different area code everytime”
  • “Shipping cost”

Payments and Charges Question:

  • “Marketplace paid”
  • “I got charged for Facebook marketplace for the sum of $29.95 when I understood that it was free”
  • “I was charged 2995 for Facebook and I understood that it was free”

Refund Question:

  • “Refund”
  • “Facebook market se Ham apna Saman kharidte *** *** Naam ke aadami Se Jo Main Paisa use de di aur vah mujhe Paisa refund nahin wapas Kiya apna Saman wapas le liya aur mujhe Paisa abhi tak nahin diya”
  • “Refund not received”

Activation/ Cancellation Question:

  • “Cancel ad for car 2009 Nissan Murano”
  • “Cancel”
  • “Canceling account”

Return/ Replace Question:

  • “I bought an item that was missing major piece - the top to my accent table I bought was not in the box. Per seller it’s my fault the item is missing I drove an hour up and an hour back home. Seller is telling me I have to return both tables or she”
  • “Change my location”
  • “I want to change business at I don't know I need help maybe that name I need to delete it and or are we edit it ***”

Website/ Application Question:

  • “Husband can not get on site”
  • “I made several listings on marketplace and checked block friends. After I did it said listing only posted in one site. I was going to look at my listings today but I can’t find them. They do not show up in listings. It’s like they have all been e”
  • “Can’t get on the site to post an item for sale.”

Cards Question:

  • “Why can't I use my on my PayPal card”
  • “I paid for boosting on my item that I have on market place I used my credit card once and they took another payment off of my card”
  • “Need to update card”

Employment Question:

  • “Got a job now”
  • “Need 1099a form”
  • “To get paid for an item sold”

Staff Question:

  • “Why are you turning a valuable service into a *** site?”
  • “Talk custmer service”
  • “Customer service”

Other Question:

  • “Marketplace Listing Keeps being denied although other people have listed the same item”
  • “It won't let me sell Items on marketplace. I'm tired of typingbthecsanevtjibhbover”
  • “Marketplace”

Compare Facebook Marketplace Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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