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Contact Facebook Marketplace Customer Service

Facebook Marketplace Phone Numbers and Emails

Toll-Free Number:

  • (866) 380-3888
    Voicemail
Call customer service
Send Message

Headquarters:

  • (650) 308-7300

Facebook Marketplace Emails:

Jobs/ Career
Accommodations
Media
Press Inquiries
support@fb.com
Is this your business?

Facebook Marketplace Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Facebook Marketplace Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Facebook Marketplace is 8663803888. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 22% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Facebook Marketplace may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Facebook Marketplace Customer Service?

Most Popular Number:

(866) 380-3888
Voicemail
Total calls: 6 377 Issues resolved: 107 Last call: Dec 14, 2025

Facebook does not offer a dedicated customer service phone number for Facebook Marketplace. However, there are alternative ways to seek assistance for related issues. One option is to visit the Facebook Help Center and navigate to the Marketplace section, where you can access various resources and frequently asked questions to address common concerns.

If you encounter a specific problem or have a question about a transaction, you can report it directly within the Marketplace platform by opening the relevant conversation or listing and clicking on the "Report" or "..." button to access the reporting options.

Additionally, you can utilize the Community Help feature on Facebook, where you can post questions and seek assistance from other Facebook users who have experience with Marketplace.

Facebook does not provide a Marketplace customer service number. Instead, you can seek Facebook Marketplace support through the Help Center, report issues within the platform, or use the Community Help feature.

Facebook has an extensive Help Center, a comprehensive online resource that includes a wealth of articles, FAQs, and guidance on virtually every aspect of the Facebook Marketplace. You can search this hub of information to find answers to common problems, understand how to use different features, and learn how to manage transactions securely and efficiently.

If you encounter a specific issue within the Marketplace platform, such as a problematic listing or a dispute with another user, you can report this directly to Facebook through the "Report a Problem" option available within the platform.

While you have the option to email your inquiries to support@fb.com, it's important to be aware that the response time may be delayed. Facebook receives a large volume of emails, and it may take some time for them to address and respond to each inquiry individually.

So, if your query is time-sensitive or requires immediate assistance, you can explore other Facebook Marketplace support channels provided by Facebook, such as the Help Center.

PissedConsumer Club

Contact Information

Facebook Marketplace Website:

Facebook Marketplace Help Center:

Corporate Office Address:

Meta Platforms, Inc.
1601 Willow Road
Menlo Park, California 94025
United States

Facebook Marketplace Customer Service Reviews

1.5 / 5
Poor
Ruthnell B
Disappointed.

I need a live human to answer my questions and come up with a solution. I seemed like I was communicating with a rock.

Jovani Zms
Scammed

I have been scammed with a purchase I was trying to make I contacted them but got no response numerous times

Thaddaeus Qhz
Won't let me post my items for sale on marketplace Facebook!!

Won't let me post my items on marketplace for some reason and I need to speak with a human person!! And I am very Pissed about all this!

Symbols!!

What symbols why!! $$343443#45$-+'"++-_-+&+!!-(8-&+(+-?(_$$&:+

Anyla Ocu
I can't connect to Facebook market place after opening a complaint
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My listing was resolved but now I'm not able to connect to Facebook market place. It's like they disabled that portion of my account.

How Good is Facebook Marketplace's Customer Service?

Sabien Bao
Sabien Bao
Feels Disappointed | Oct 23, 2025

Unable to get in touch with them??

Read full quote
Arbor Ydb
Arbor Ydb
Feels Disappointed | Sep 06, 2025

Not good

Read full quote
Ibrahim E Mpw
Ibrahim E Mpw
Feels Disappointed | Aug 31, 2025

Not good

Read full quote
Brent N Lvf
Brent N Lvf
Feels Disappointed | Apr 17, 2025

Disastrous business to ever even attempt to do business with. You will never get any live support and if you do have an issue you will just receive an email saying they are investigating it but months have already passed with still no payment or resolution.

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Philip B Dmr
Philip B Dmr
Feels Disappointed | Mar 23, 2025

Do not respond to review process of disallowed ads by me

Read full quote
Stephen S Iwb
Stephen S Iwb
Feels Disappointed | Mar 15, 2025

You won't me post on marketplace and you won't tell me why.

Read full quote

Summary of Facebook Marketplace Customer Service Calls

8.3K TOTAL
CALLS
01:23 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Facebook Marketplace?

Account Question:

  • “Disabled Marketplace account”
  • “Trying to get unblocked on marketplace”
  • “Trying to get my market place account off suspension”

Request for Information Question:

  • “Question on doing review feedback im handicapped”
  • “Assistance on a listing that we purchased items from jason who helped us”
  • “Questions about small pictures on adds. How to enlarge them. Too small to see details. New format sucks. Go back to old format and visible pics”

Product/ Service Question:

  • “Make sure my notifications work”
  • “Problem with an order on Facebook marketplace”
  • “Can't access marketplace”

Shipping and Delivery Question:

  • “Never received vendor payout”
  • “No option to offer shipping on Marketplace posts.”
  • “I did not receive my order want my money back”

Payments and Charges Question:

  • “Fraud”
  • “Payment never received”
  • “Fraud seller”

Refund Question:

  • “Refund”
  • “Facebook market se Ham apna Saman kharidte Pragati Pragati Naam ke aadami Se Jo Main Paisa use de di aur vah mujhe Paisa refund nahin wapas Kiya apna Saman wapas le liya aur mujhe Paisa abhi tak nahin diya”
  • “Refund not received”

Activation/ Cancellation Question:

  • “Canceling account”
  • “Because my Facebook Marketplace has been deactivated”
  • “Cancel and order customer never shipped my item and they're not responding”

Return/ Replace Question:

  • “Seller won't return my refund”
  • “Change name and problem with market place”
  • “I need to change marketplace settings”

Website/ Application Question:

  • “Can’t get on the site to post an item for sale.”
  • “On Facebook there was a site qvc selling scooters for 39.99 ordered one never received it so I called qvc customer service to check on it they told me that was not them that it was probably a scram”
  • “Marketplace will not let me list a walker and I see all kinds of listed on your site. What’s up?”

Cards Question:

  • “Why can't I use my on my PayPal card”
  • “I paid for boosting on my item that I have on market place I used my credit card once and they took another payment off of my card”
  • “Need to update card”

Employment Question:

  • “Got a job now”
  • “Need 1099a form”
  • “To get paid for an item sold”

Staff Question:

  • “Talk custmer service”
  • “Customer service”
  • “Won't let me post hair services”

Other Question:

  • “Marketplace issues”
  • “Marketplace”
  • “Make sure I receive my notifications from costumer”

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